Shipping policy
Shipping & Delivery Information
At MoonSleeve, we ensure your order arrives securely and promptly through trusted shipping partners.
Order Processing
• Processing Time: 2-4 business days (may extend during holidays)
• Order Cutoff: Orders after 5:00 PM CST process next business day
Domestic Shipping (U.S. Only)
✓ Delivery Time: 5-8 business days after processing
✓ Shipping Methods: DHL or UPS
✓ Costs:
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Free on orders over $85
-
85
International Shipping (Australia and Canada)
✓ Delivery Time: 7–12 business days after processing
✓ Shipping Methods: DHL or UPS
✓ Costs:
- Free on orders over $85
- $5 for orders under $85
Tracking & Notifications
You'll receive:
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Order confirmation email
-
Shipping notification with tracking details
Important Notes
• Inspect packages immediately upon delivery
• Report any issues within 48 hours to [email protected]
• Address changes incur $10 reprocessing fee
Customer Support
Email: [email protected]
Response time: 24-48 hours
(All prices include applicable U.S. sales tax)