Return and refund policy

MoonSleeve Return & Refund Policy

At MoonSleeve, we want you to love your purchase. If you're not completely satisfied, here's how we can help:

How to Initiate a Return/Exchange

Contact our support team at [email protected] within 14 days of delivery

Include your order number and photos/videos of the item

We'll provide return instructions if your request is approved

Return Requirements
✓ Items must be unused and in original packaging
✓ Returns must be shipped within 14 days of approval
✓ Customized items cannot be returned

Shipping & Refunds
• We'll email a prepaid label for returns due to our error
• Customers are responsible for their own shipping costs
• Refunds are processed within 7 business days after inspection

Important Notes
• Original shipping fees are non-refundable
• Damaged items must be reported within 48 hours of delivery
• Orders can only be canceled before shipment

Need Help?
Email: [email protected]
Response time: 24-48 hours