FAQ

Q1: How soon do you ship after ordering?
Orders are typically processed within 2–4 business days. Please note that processing may take slightly longer during holiday seasons due to high order volume.

Q2: Do you ship internationally?
Yes! We ship worldwide. Shipping fees are automatically calculated at checkout based on your location and order weight.

Q3: What if my order arrives damaged?
Please inspect your package as soon as it arrives. If it’s damaged, take clear photos and contact us within 48 hours. We’ll gladly assist with a replacement or refund.

Q4: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, JCB and more. All transactions are SSL-encrypted for your security. (Learn more about our payment policy)

Q5: Can I return my order?
Yes. We accept returns for unused items in their original packaging within 30 days of delivery. For full details, please visit our Returns Policy.

Q6: Will you ever call or text me for extra payments?
No, never. All legitimate communication will come only through our official email or website chat. If you receive suspicious messages, please report them.